Sloan is live — our AI agent for home care scheduling
Fill shifts in minutes, not hours.
When a caregiver calls out, your coordinator shouldn’t spend an hour on the phone.
Sloan contacts every qualified backup simultaneously—by text and voice—until the shift is covered.
Hi Maria, this is Sloan calling about an open shift today. We had a last-minute call-out for a 2pm shift in New York. Are you available?
How long is the shift?
It’s a 4-hour shift, 2pm–6pm. CNA certification required, which you have. Pay is time-and-a-half.
Yes I can take it.
Perfect, you’re confirmed. I’ve updated the schedule and notified the other caregivers. Thanks Maria!
The numbers
The chaos of call-outs, quantified.
Manual shift coverage eats hours every day. HappyShift gets that time back.
75%
Fewer missed shifts
Agencies using AI outreach fill shifts that used to slip through the cracks.
<5min
Average time to fill
Down from 30–60 minutes of manual dialing per call-out.
24/7
Always-on coverage
Nights, weekends, holidays. Sloan never sleeps, so your coordinators can.
Intelligent matching
The right caregiver, first.
Sloan filters your entire roster by certifications, availability, proximity, and client preferences in seconds. No more cross-referencing spreadsheets at 2 AM.
Certifications, licenses, and required skills
Proximity to client address
Preferred and do-not-pair rules
Weekly hours and overtime status
MS
Maria Santos
CNA · 1.2 mi · preferred
Top match
DC
David Chen
CNA · 2.4 mi · available
Eligible
AP
Ana Perez
HHA · 3.1 mi · available
Eligible
JT
James Taylor
CNA · 4.8 mi · overtime risk
Backup
Simultaneous outreach
Every qualified caregiver, at once.
No more calling one person at a time. Sloan reaches all eligible caregivers simultaneously via SMS and voice—and watches the conversations happen in real time.
SMS and voice call in parallel
Natural, human-sounding conversation
Fully customized to your agency’s preferences
Live transcript and status updates
VoiceConnected
Maria Santos
“Yes I can take it.”
SMSSent
David Chen
Awaiting reply…
VoiceRinging
Ana Perez
Calling…
SMSDeclined
James Taylor
“Not available today.”
Done in minutes
Shift filled. Schedule updated.
The moment a caregiver accepts, Sloan locks them in, updates your schedule, and notifies everyone else. Your coordinator watches it happen—or ignores it entirely.
Automatic schedule updates
Confirmation message to caregiver
Cancellation for everyone else
Full audit trail retained
Shift Filled
Maria confirmed · 47 seconds
MS
Maria Santos
2:00 PM – 6:00 PM · New York
Confirmed
How it works
From call-out to covered in four steps.
01
Caregiver calls out
Record the cancellation in one click—or let Sloan pick it up directly from an inbound text or call.
02
Sloan finds the best matches
The eligibility engine filters your roster by certifications, proximity, and client rules in seconds.
03
Simultaneous outreach
Every qualified caregiver is contacted at once via SMS and voice. No waiting. No phone tag.
04
Shift filled, schedule updated
First “yes” wins. Sloan confirms, updates, and notifies everyone else. Done.
What agencies say
Coordinators love not dialing.
“What used to take an hour of phone calls now happens in minutes—while we focus on our clients. Our missed shifts dropped dramatically.”
DO
Director of Operations
Multi-Location Home Care Agency
“I used to call 15–20 people to fill one shift. That’s an hour of dialing. Sloan handles it before I finish my coffee.”
SC
Scheduling Coordinator
Private Duty Agency, San Diego
FAQ
Questions, answered.
Immediately. The moment a call-out is recorded, Sloan identifies eligible caregivers and begins outreach—typically within 30 seconds.
Absolutely. You configure priority rules: preferred caregivers, proximity, overtime status, certifications, or any custom criteria specific to your agency.
Fully configurable to your agency’s workflow. HappyShift can auto-assign the shift to the first qualified caregiver who accepts, or route all responses to your coordinators for final selection. Settings can be defined per client, per shift type, or as a global default. Once the shift is filled, all other caregivers are notified automatically.
No. HappyShift works alongside your existing systems. We handle the call-out coverage workflow—the part that eats up your coordinators’ time.
Most agencies are up and running within a week. We import your caregiver roster, configure your rules, and you’re ready to go.
For Caregivers
Caregivers love getting offered shifts—not chased for them.
Most caregivers tell us they prefer HappyShift to the traditional phone-tag experience. They get more shift opportunities, they can respond on their own time via text, and they never feel pressured on a live call.
No. HappyShift only reaches out when there’s a real shift that matches a caregiver’s certifications, location, and availability. Every message is relevant, respectful, and easy to decline. Caregivers can also set their own preferences for how and when they’d like to be contacted.
Absolutely. Caregivers can have a real conversation—ask about the hours, pay rate, or location—and get instant answers. It’s like having a scheduler available around the clock who never gets annoyed and never forgets what was asked last time.
They can text back anytime. HappyShift handles schedule changes, questions about upcoming shifts, and cancellations in the same natural conversation—no app to download, no portal to log into.
Most caregivers tell us it’s not either/or—they appreciate that HappyShift handles the routine logistics instantly, which means their agency’s coordinators are more available for the important conversations. More shifts offered, faster responses, zero phone tag.
Ready to stop chasing coverage?
Book a call and we’ll show you how HappyShift can transform your agency’s scheduling in under a week.